SYNTHESYS reduces Call Handling costs in Call Centres and Customer Service organisations dramatically. SYNTHESYS is Customer Interaction Management CIM and Predictive Dialer software combining a Service Oriented Architecture SOA unified agent front end with a Business Process Management engine. Agents use one single system only. Non-technical staff can map processes and tailor screens to each process step within minutes and without any downtime.
call centre solution      call centre scripting software      All     
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